About Us
At Dack Motor Group, we are more than just an independent vehicle specialist – we are a rapidly growing, customer-driven brand that prides itself on delivering 10/10 service, trust, and technical excellence. With an expert team covering premium marques such as BMW, Audi, Mercedes, Volkswagen, Land Rover, Jaguar, Vauxhall, and Ford, our reputation continues to grow as a leading alternative to the main dealer network.
Our expansion is built on three core values: honesty, excellence, and progression. If you share these principles, we'd love you to join us on our journey.
The Role – Workshop Controller
We are seeking an ambitious, organised, and highly skilled Workshop Controller to be the vital link between our workshop team and front-of-house service advisors. This is a hands-on, people-focused role, ensuring that our technicians deliver the highest standard of work while maintaining seamless communication with customers.
As the heartbeat of our Aftersales operation, you will drive efficiency, maximise workshop hours, and guarantee that every customer leaves us impressed.
Key Responsibilities
* Manage and adjust the daily workshop schedule for maximum productivity and customer satisfaction.
* Communicate all instructions clearly to technicians, ensuring customer requests are fully understood.
* Review Vehicle Health Checks (VHCs) for accuracy and completeness before handover to service advisors.
* Support service advisors by reviewing and allocating labour times to proposed jobs.
* Assist technicians with troubleshooting to conclude complex repairs.
* Maintain workshop standards: cleanliness, organisation, and compliance with H&S regulations.
* Analyse daily workshop performance, presenting improvement ideas to the Head of Aftersales.
About You
To succeed, you will bring:
* Proven experience as a Workshop Controller (or in a similar role).
* A solution-focused, positive mindset with strong leadership skills.
* Deep knowledge of the aftersales process from front to back.
* Confidence with scheduling software and strong IT skills.
* A natural team player with an approachable, supportive character.
* Values aligned to our culture of honesty, excellence, and progress.
What We Offer
Joining Dack Motor Group means becoming part of a dynamic, supportive, and forward-thinking team. You can expect:
* Competitive salary with performance-related bonus (OTE £40k+).
* 25 days' annual leave, increasing with length of service, plus UK public holidays.
* A modern, well-equipped working environment with everything you need to succeed.
* Free onsite parking with easy access from the A46.
* Regular team lunches, social events, and celebrations.
Apply Now
If you're ready to take the next step in your career and want to play a pivotal role in the growth of one of the UK's most exciting independent automotive brands, we want to hear from you.
Send us your CV and join the Dack Motor Group family today.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking
Work Location: In person