Job Description
Customer service administrator - Dungannon
Customer service administrator - Dungannon
Your new company I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative, ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.Salary is £26k-£27k.
Your new role
* Deal directly with customers either by telephone, electronically or face to face
* Take customers orders and process orders onto a bespoke system
* Help customers use our online portal and process orders
* Ownership of queries and projects
* Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
* Learn how to utilise our databases to improve customer satisfaction
* Internal and external reporting
* Oversight of operations to ensure client SLA’s are being achieved
* Work with other departments to provide support and meet deadlines
What you'll need to succeed
* Customer focused
* Strong attention to detail
* Professional and presentable - Good telephone manner
* Good team worker
* Can cope well under pressure of deadlines
* Flexible and highly motivated
* Good knowledge of Microsoft Office programs (Excel, Word)
* Good Knowledge of IT systems
What you'll get in return You will be offered an excellent salary, an opportunity to work for a great employer that invests in its people and excellent career progression.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4790389