Mint Dental Clinic is an established private dental practice in central London, offering complete dental care through a multidisciplinary team and visiting specialists.
Our vision is to create beautiful, healthy smiles by helping patients make the best decisions for themselves — through clarity, trust, and exceptional communication.
We are now hiring a Dental Treatment Coordinator whose primary strength is converting inbound enquiries into booked consultations and high-value treatment plans.
This Role Is For You If:
* You are excellent on the phone and understand how tone, structure, and listening impact conversion
* You enjoy guiding patients through decisions — not "selling", but helping them move forward confidently
* You are organised, proactive, and relentless with follow-up
* You like clear KPIs, ownership, and measurable results
* You want a role where performance is recognised and rewarded
You will own the journey from first enquiry → booked consultation → treatment acceptance.
Key Responsibilities
Inbound Enquiries & Call Quality
* Handle inbound calls and enquiries promptly and professionally
* Deliver high-quality, structured conversations that build trust
* Understand patient motivations, concerns, and goals
* Ensure every interaction reflects the Mint Dental Clinic standard
Lead Management & Follow-Up
* Manage all inbound enquiries across phone, email, and online channels
* Proactively follow up with unbooked or undecided patients
* Ensure no enquiry is lost or ignored
* Maintain accurate records and follow-up timelines
Treatment Coordination & Conversion
* Guide patients through consultations and proposed treatments
* Support acceptance of higher-value treatments (cosmetic, restorative, implant-led)
* Coordinate diaries while protecting clinical time and quality
* Act as a trusted point of contact between patients and clinicians
KPIs, Tracking & Accountability
* Track and report on:
* Inbound enquiry volume
* Booking conversion rates
* Follow-up success
* DNA / cancellation rates
* Take ownership of results and continuously improve performance
* Salary & Commission Competitive base salary (dependent on experience)
* Uncapped performance commission linked to:
* Booked consultations
* Conversion rates
* Treatment acceptance
* Clear targets, transparent tracking, and regular reviews
This role is ideal for someone who wants control over their earnings through strong performance.
What We're Looking For
* Essential Experience as a Treatment Coordinator, Patient Advisor, Admissions Manager, or similar role
* Exceptional phone communication skills
* Confidence discussing treatment options, fees, and next steps
* Strong organisation and follow-up discipline
* Comfort working with KPIs and targets
Desirable
* Background in private dentistry, private healthcare, or aesthetics
* Experience converting high-value treatment plans
* Familiarity with dental software / CRM systems
What This Role Is NOT
* Not a reception role
* Not a passive admin position
* Not suitable if you dislike targets or follow-up
Why Join Mint Dental Clinic
* Established, growing private practice in central London
* Specialist-led, quality-focused environment
* Clear expectations and accountability
* Opportunity to develop into a senior patient growth role
* Performance rewarded with commission
Interested?
If you're confident on the phone, care deeply about patient experience, and enjoy turning enquiries into real treatment journeys, we'd love to hear from you.
Apply via LinkedIn or message us directly for a confidential conversation