Luxury Travel Reservations Consultant
Location: Hybrid – flexible office/ hybrid
Working Hours: Monday to Friday, 9:00am–6:00pm, with occasional weekend work on a rota
Salary: Competitive base uncapped commission (no threshold)
We are delighted to be recruiting on behalf of a highly respected, fast-growing luxury travel company that specialises in designing bespoke, high-end holidays to destinations such as the Indian
Ocean and the Caribbean
. They are now looking to expand their team with the addition of an experienced
Luxury Travel Reservations Consultant
.
This is a fantastic opportunity for someone with a proven track record in luxury travel sales to join a business that truly values personalised service, expert knowledge, and attention to detail. If you're passionate about curating exceptional travel experiences and want to work in a flexible, supportive environment – this could be the perfect role for you.
About the Role
As part of a friendly and professional team, you will be responsible for handling enquiries from discerning clients and creating tailor-made holiday experiences. From the initial contact through to booking and post-sale service, you'll ensure every detail is perfectly executed.
Key responsibilities include:
* Managing client enquiries by phone and email, providing clear and expert guidance on availability, pricing, and travel options.
* Offering insightful, personalised recommendations to help clients plan the perfect trip.
* Handling all aspects of the booking process accurately within internal systems.
* Identifying opportunities to enhance the client experience through upselling room upgrades, packages, and additional services.
* Taking care of special requests and ensuring all client preferences are communicated and delivered effectively.
* Providing detailed information about accommodations, local activities, and destination highlights.
* Supporting any booking amendments or cancellations, always maintaining the highest level of customer care.
* Working closely with colleagues across sales and operations to ensure smooth delivery of services.
* Keeping client records and communications up-to-date and well-organised.
* Contributing to revenue growth through lead follow-ups and nurturing key client relationships.
Who We're Looking For
* Must have previous experience in Indian Ocean or Caribbean Ocean.
* Previous experience in a luxury travel sales or reservations role is essential.
* A consultative sales approach with a passion for delivering exceptional customer experiences.
* Detail-oriented with excellent organisational skills and the ability to manage multiple enquiries.
* Strong communication skills – both verbal and written – with the ability to adapt to client needs.
* A confident, proactive team player who thrives in a dynamic, collaborative environment.
* Comfortable working with booking systems and technology platforms.
What's on Offer
* Competitive base salary plus
uncapped commission
with
no threshold
* Generous annual leave and a rewarding commission scheme
* Hybrid working with flexibility around home and office
* Team incentives, company events, and industry travel opportunities
* Ongoing career development in a supportive and growing business
If you're a luxury travel professional looking to take the next step in your career, we'd love to hear from you. This is a brilliant opportunity to join a well-established brand that prides itself on crafting unforgettable travel experiences.
Apply now