Customer Service - Order Processor / Permanent / Ellesmere Port / Full Time / Hybrid Your new company My client, a global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service / Order processor to join their large team on a permanent basis. Based in large offices, you will be joining a team that prides itself on its diverse work ethic and team spirit. Your new role The position is offered full time Monday to Friday with a hybrid model in place, working from home one day per week. There are also flexible working hours, with the core hours being 10.00am until 15.00pm. Outside of this, hours of work can be as follows depending on business needs. 07.00am until 15.00pm 08.00am until 16.00pm 09.00am until 17.00pm 10.00am until 18.00pm Please note you will need to drive in order to get to the location. Free parking is available. This is a very fast-paced and demanding role, so you must be used to working within a high-pressure environment. Some of your duties will include but not limited to Providing a first-class service to a variety of specific clients and managing order processing Effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues Manages all customer requests, both internal and external expectations and relationships. Building excellent relationships with customers and going the extra mile Booking final dates for orders and maintaining all internal systems, ensuring all data is correct first time Collating and preparing all relevant documentation applicable to each shipment such as, Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc. Getting involved with trade shows Potential for some European travel to visit clients on-site Dealing with Import and Export information/documentation Complaint handling What you'll need to succeed Proven history within a fast-paced customer service / order processing environment Excellent communication skills both written and verbal Exceptional eye for detail Experience of using SAP would be an advantage. What you'll get in return Competitive salary between £32,000 and £36,000 per annum 25 days annual leave bank holidays Free Parking Friendly and supportive team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4785513