Overview
Network Field Engineer – Newbury - £40k - £45k + £6k car allowance + benefits
Our client is a well-established organisation IT Managed Service Provider (MSP) based in Newbury. Due to continued growth and expansion, they are now looking to recruit a Network Field Engineer to cover the areas of Newbury, Reading, Oxford and surrounding areas.
Responsibilities
* Address technical queries promptly and efficiently
* Diagnose and resolve technical issues and provide technical assistance on client sites
* Completing proactive maintenance onsite
* Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
* Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
* Maintain company’s Information Security policies and procedures
* Propose improvements to client systems and services to continuously enhance their systems and operations
* Managing your time efficiently and planning your day accordingly
* Improve your technical knowledge through company training and self-study
* Provide out-of-hours or standby support to our clients on a rota basis
Experience
* Ability to work unsupervised, independently and as part of a team
* Demonstrable experience as a Service Desk Engineer
* Able to demonstrate a good all-round knowledge of IT principles
* Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous
* Experience in initial remote diagnostics along with analysis and monitoring would be advantageous
* Experience of Microsoft Windows Server/Desktop environments
* Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS
* Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching
* Ability to run, patch and terminate cabling to support installation of new hardware
* Strong knowledge of InTune & Conditional Access Technologies and security
* Current and valid UK driving license is essential
Hours
Monday to Friday 8:30am – 5:30pm – 24/7 out of hours support is on a rota (1 week in 7) to cover this.
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