SolarFrame is a leading manufacturer and supplier of innovative roofing solutions, conservatories, windows, and doors. Known for our industry-leading solid tiled roof systems, we pride ourselves on delivering high-quality, British-made products to the trade. As we continue to expand, we are seeking a Quotation Assistant to work within our in‑house Sales and support Teams.
Role Overview
As a Quotation Assistant, you will handle customer queries at our trade counter, on the telephone, and via email, and produce quotations using Window Designer and PST software to generate a design and price. You must provide excellent customer service and aim to resolve all customer queries in a timely and efficient manner.
Key Responsibilities
* Quotations: Provide new quotations to customers using design software, predominantly for our DIY Conservatories division.
* Customer Support: Resolve customer queries in a friendly and professional manner.
* Remake processing: Process order remakes to the factory and ensure accuracy.
* Sales Administration: Assist our Trade Sales and DIY Conservatories division by supporting the sales team with administration and communication.
* Reporting: Update and distribute relevant Reports and Logs.
Candidate Profile
We are looking for a friendly, honest, self‑motivated customer‑service oriented professional who is reliable, an excellent verbal and written communicator, and has the ability to multi‑task and resolve problems.
Requirements
* Previous experience in Customer Service – Ideally within Trade
* Quoting experience - Experience with Window Designer and PST are advantageous.
* Sales knowledge
* Strong social and communication skills
* Familiarity with manufacturing processes
* Highly proficient with IT (MS Office, Software etc)
* Industry knowledge – Direct or transferable
* Design Software – Experience with Window Designer and PST are advantageous.
Why SolarFrame?
* Friendly, experienced team
* Opportunities to develop product and systems knowledge
* Long‑term, secure role with a growing company
What We Offer
* 28 days holiday (including bank holidays) increasing with service
* Pension (Nest)
* Discounted Westfield health scheme
* Opportunities for personal and professional development
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