Location: MME2, Durham Shift Pattern: 5 on 2 off Hours: 45 Hours/Week Rate of Pay: £14.65/Hour Overview of Job Description ABM Facility Services UK are looking to recruit a Senior Supervisor on a full-time permanent basis for a high-profile client within the Durham area. The successful candidate will work in partnership with the Site Operations Manager and will be required to deliver the highest standards of cleanliness, hygiene and waste management for the client, internally and externally by ensuring that the building including all associated service roads and car parks are fully maintained and safe through a planned and reactive janitorial and waste management programme. This is a demanding role, reporting directly to the Site Operations Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever changing situations. It will be imperative that the successful candidate has a flexible approach to working hours as they will support the management of up to 70 team members covering a 24-hour, 7-day a week operation. Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment. Main Duties & Responsibilities: • Working within our great janitorial and waste removal team in a warehouse environment, ensuring that the team are carrying out duties effectively and efficiently. • Supporting the Site Operations Manager in the overall delivery of the contract in line with company policies and procedures. Supporting with the delivery of all onsite team member and non-team member budgets ensuring strict guidelines are adhered to and ensuring that budget forecasts and monthly reconciliations are completed. • Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered. • To provide professional support to the business in service-related matters and always promote the ABM brand. • To control the delivery of team member rota’s, completion of payroll and correct manning levels ensuring compliance is always maintained. • Support and advise the Site Operations Manager in managing absence and holiday records including sickness and annual leave for all site team members. • Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner. • Manage recruitment, induction, training, development, and retention of team members. • Undertake and manage a daily and weekly client audit program in partnership with the Site Operations Manager and produce accurate and informative weekly and monthly reports in line with contract KPI’s. • Investigate and record all janitorial and waste removal incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned. • Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations. • To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved. • Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy. • To lead the team in the identification of training needs and ensure accurate site records are always maintained. • Ensure on site Supervisors lead their teams ensuring they are fully conversant with their individual tasks. • Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures. • Manage the incident and accident reporting procedures. • To complete all company paperwork as required. • To conduct return to work interviews and perform absence management processes as required. • Ensure all team members carry out their duties in a correct and timely manner in accordance with janitorial / waste management specification. • To be responsible and accountable for safety and welfare of team members in the absence of the Site Operations Manager. • Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority. • Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained. • To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures. • Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures. • Establish/Foster and Maintain excellent relationships with all parties on site. • Undertake any reasonable duties as required to meet the needs of the business. Person Specification: • Satisfactory response from Disclosure Board at a basic level and knowledge of health and safety requirements or a willingness to learn. • Knowledge of cleaning methods or a willingness to learn. • High attention to detail, well organised and a strong customer focus. • An ability to work under pressure. • Able to work both independently and as part of a team. • An ability to quickly adapt to a very busy operational environment. • A reliable and flexible approach to work. • Excellent written and verbal communication skills in English. • This is an active role that requires you to be physically fit. Essential • Willingness to participate in the company’s screening process’ including completing a basic DBS check and submitting to random drug and alcohol testing. • Significant previous experience in a supervisory/managerial setting. • IT literate, with the ability to use a suite of Microsoft Office applications, such as: Outlook, Teams, Word, Excel, and PowerPoint. • Experience of janitorial and waste removal services. • Self-motivation, confidence, and enthusiasm. • Flexible and supportive team player, ability to work well with others. • Ability to work effectively and flexibly within a busy, dynamic working environment. • Excellent interpersonal and organisational skills. • Confident and committed to providing a high quality, professional service. • Focused on the delivery of excellence in customer service. • Ability to prioritise work tasks within deadlines. • Ability to get on well with others and inspire respect and confidences. • Ability to work under own initiative with a proactive outlook. • Ability to work unsupervised and take responsibility. Desirable • First Aid at Work certificate. Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers page ABOUT US ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.