Job Description
Digital Account Director – Client Services
Location: London (Hybrid working)
Salary - circa £55K
About the Role
We’re looking for an experienced Digital Account Director to lead senior client relationships and drive strategic digital delivery across key agency accounts. This is a client-facing leadership role, ideal for someone who thrives in a fast-paced agency environment and enjoys turning complex client challenges into impactful digital solutions.
You’ll act as a trusted partner to senior stakeholders, own account performance and commercial outcomes, and work closely with strategy, creative, media, and technology teams to deliver best-in-class work.
What You’ll Be Doing
Client & Strategic Leadership
* Own and lead senior client relationships across one or more key accounts
* Act as a trusted advisor, shaping digital strategy aligned to client business goals
* Lead strategic planning sessions, roadmap development, and quarterly business reviews
* Identify opportunities for account growth, upsell, and cross-sell
Account & Commercial Ownership
1. Take full responsibility for account health, including revenue, forecasting, and profitability
2. Oversee scopes of work, contracts, and change control
3. Partner with ...