Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Global Private Banking business provides banking, investment and wealth management solutions to help high net worth clients and their families achieve their ambitions. We also advise on topics including wealth planning, alternative investments and family governance. And our experts in philanthropy support clients in their objectives to have a positive impact on society. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK:based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
This is a critical role in fulfilling Global Private Banking and Wealths (GPB and W) strategy. You will be supporting the Sales Effectiveness and Customer Relationship Management (CRM) Sub:Value Stream across multiple markets in the UK and also globally. You will be responsible for the oversight of Requirements Management, Design, and Change Management as well as work collaboratively with CRM Product Owners, delivery partners and subject matter experts.
In this role you will:
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Work directly with CRM Product Owners to translate roadmap into working software for end users
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Capture, analyse and document business processes, customer journeys and product functionality, using supporting tooling such as JIRA and confluence.
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Drive overall delivery forward in an efficient way adopting Agile and DevOps principles and best practices
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Build and maintain trusted relationships : collaborate with other teams working in an Agile environment to deliver more high:quality features faster, and explain complex or technical issues in an easy to digest manner
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Play a critical role in the requirements life:cycle management from discovery, analysis, implementation, UAT test script creation and management, release support and business readiness
To be successful in this role you should meet the following requirements:
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Strong knowledge and experience in Transformational Change, Change Methodologies (including Agile and SAFE framework) and Change Management Framework : essential
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Proven working knowledge of CRMs, specifically Microsoft Dynamics : essential
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Private Banking and Wealth experience : desirable
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Experience of delivering global projects : desirable
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A proven ability to gather, translate and clarify business requirements and define design options : essential
This role is based in London
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces : no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Email: : +44 207 832