Customer Team Leader
Location: The Co-operative Food, 206 Butcher Hill, Leeds, LS16 5BG
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview.
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.
We're looking for Customer Team Leaders to join our team at Co‑op.
When you join Co‑op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
What you’ll do
* Friendly and thoughtful service – you’ll give friendly, welcoming and helpful service every day, working in our in‑store bakery and taking ownership for managing the store and handling challenging situations.
* Develop your team’s capabilities through coaching and training, fostering an inclusive culture where every voice is valued and respected.
* Ensure the store remains safe, legal and fully operational.
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
* Support the store manager by deputising when they’re not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services – work closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting the store manager with the delivery of the local Co‑op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem‑solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Why Co‑op?
* Full, paid training and dedicated support for your personal development and career progression.
* 30 % discount on all Co‑op products in‑store plus 10 % discounts on all other brands.
* A pension scheme with up to 10 % employer contributions.
* Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
* 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance and accessible on your phone.
* Cycle‑to‑work scheme.
Building an inclusive workplace – we want to build diverse teams and we welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, which means we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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