About Us
Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
* 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday
* Full range of motoring discounts on MOTs, servicing, sales, and parts
* Access to an online platform with discounts across multiple retailers
* Paid sickness scheme
* Full range of employee assistance programmes and support services
* Cycle to Work scheme
* Professional development via our Motorv8 and Vospers 5 training schemes
* Manufacturer-specific training
* Generous staff and customer referral scheme
Job Title
Apprentice E-Commerce Parts Advisor
The Role
The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service
Key Responsibilities
* Parts Sales
* Administration duties
* Ensuring Customer Satisfaction
* Promote a Parts team culture
Parts Sales
· Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
· Answer customer queries & part information queries via phone, email & face to face interactions
* Research competitor pricing to ensure competitiveness.
* Prospect & research new selling opportunities.
· Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
· Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
* Ensure payment is received before shipping goods.
* Arrange collection by designated courier(s)
v Parts Administration
· Take full part in stock check activities.
· Provide customer data for input into Parts databases and assist in maintaining databases.
· Ensure all paperwork is completed accurately and promptly.
v Ensuring Customer Satisfaction
* Ensure continuously high feedback scoring for all relevant on-line shop areas.
* Work together with other members of the parts team to ensure the best possible service to customers.
· Communicate with customers and suppliers openly and honestly.
· Record and action customer complaints in line with Vospers policy.
· Implement and develop customer service systems.
· Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
v Promote a Parts Team Culture
* Maintain and contribute to a good and fair working environment for all staff.
* Work closely and openly with all staff and managers to achieve a team culture.
* Respect all staff's views and opinions.
* Deputise for other members of the team when required.
· Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.
Location
Marsh Mills, Plymouth
Salary
Year 1 apprenticeship rate £7.55 per hour
Hours
40 hours per week
Care - Accountability – Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vosper's workforce.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at or
Job Types: Full-time, Permanent
Benefits:
* Employee discount
* Health & wellbeing programme
* Life insurance
* Referral programme
Work Location: In person