Amazon is looking for a Senior Product & Customer Insights Manager to join our team. As a Senior Product & Customer Insights Manager, you will be responsible for delivering studies that provide up-to-date insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic, innovative, fast‑paced environment to constantly build your skill set and address new challenges.
Responsibilities
* Discover, track, and evaluate global industry trends.
* Perform in‑depth analysis of financial and other business performance data, marketplace trends, and competitive forces to understand financial, business, operational, or customer implications.
* Translate complex or ambiguous business problem statements into analysis requirements and design custom financial and strategic studies.
* Own and execute end‑to‑end analysis, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership.
* Work with business leaders and their teams to drive growth, process, and cost‑efficiency improvements through study results.
* Develop an understanding of Amazon financial metrics, strategy, and long‑term thinking to guide recommendations for improvements.
* Develop processes, reports, or tools that can scale, automate, or improve financial insights.
* Contribute to a team culture of experimentation and innovation.
A day in the life
This role will support Amazon business teams and leadership, providing key insights into financial and strategic business trends across the industry. A successful candidate for this role will have strong quantitative and qualitative research skills and an ability to communicate complex financial and business trends through clear and concise writing.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon and for every customer, including consumers, developers, sellers/brands, employees, investors, streamers, and gamers.
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non‑technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
Qualifications
* Bachelor’s degree or equivalent.
* Experience owning or driving roadmap strategy and definition.
* Experience with end‑to‑end product delivery.
* Experience with feature delivery and trade‑offs of a product.
* Experience as a product manager or owner.
* Experience owning technology products.
* Experience with product cycles of 6 + months.
* Experience in product or program management, product marketing, business development, or technology.
Preferred Qualifications
* Experience influencing senior leadership through data‑driven insights.
* Experience working across functional teams and senior stakeholders.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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