Join Our Team as an Apprentice Technical Advisor!
Manager: Ged Armstrong
Location: Telford
Who Are We?
Welcome to Carrier, a global leader in heating, air conditioning, and refrigeration technology. We pride ourselves on inventing and providing a wide range of innovative cooling and heating solutions for homes, offices, and large commercial buildings. Our product lineup includes air conditioners, chillers, rooftop units, and refrigeration systems.
Why Join Us?
Embarking on a Carrier apprenticeship is your gateway to a rewarding career with a global leader in climate and energy solutions. Here’s what you can expect:
* Hands-on experience while earning a salary.
* Industry-recognized qualifications.
* Mentorship from industry-leading experts and skilled engineers.
* Structured training and clear career progression.
If you’re looking for a fulfilling career with excellent development opportunities, a Carrier apprenticeship is the perfect place to start!
Your Role
As an Apprentice Technical Advisor, your primary goal will be to learn and understand the HVAC industry, enabling you to support our customers, internal engineers, and sales teams with technical assistance. Here’s what you’ll be doing:
* Manage inbound calls from customers and engineers.
* Investigate customer issues, providing technical assistance on Viessmann products via phone and email.
* Identify and select parts for spare part inquiries.
* Handle technical inquiries related to design, performance, approval, production, and operation of Viessmann products.
* Prepare and maintain technical documentation, help sheets, reports, and records in our internal CRM system.
* Assist with any other duties as needed to support Viessmann technical operations.
What We’re Looking For
We seek enthusiastic individuals who are eager to learn and grow. Here’s what you need to bring:
* Grade C/4 or above in GCSE English, Maths, and ICT or Engineering.
* A full UK driving license.
* A bright, inquisitive mind with a hunger for learning.
* Good written English skills.
* An interest in Engineering and the HVAC industry.
* Strong problem-solving abilities.
* Basic computer literacy, especially in Microsoft Office.
* Confidence and articulate communication skills.
What We Offer
We believe in investing in our people. Here’s what you can expect:
* A starting salary of £20,000.
* Fully funded study options after completing your apprenticeship, allowing you to choose your path—whether vocational training or academic degrees.
* Complete a Gas Engineering Operative course (level 3) at Shrewsbury College.
* Aiming for full Gas ACS accreditation.
* Participation in apprentice events and awards ceremonies.
* 25 days of holiday plus bank holidays.
* Regular release to a local college for further learning.
* Access to our Benefits Central Platform, hosting employee rewards and health and wellbeing resources.
* Bravo Awards to recognize outstanding contributions and encourage excellence.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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