JOIN OUR FAMILY
We may be brand new, but our hotels the Mercure and Ibis Styles Paignton are already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help provide outstanding guess experience across both hotels.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
A DAY IN THE LIFE OF A RESERVATIONS COORDINATOR
What you'll be doing...
Reporting to the Multi Site Sales Director and General Manager, you can expect your working day to include the following:
* Delivering consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
* Ensuring all the telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
* Ensuring all new & existing bedroom and meeting room bookings checks are carried out in accordance with departmental and brand standards.
* Ensuring all reservations enquiries are dealt with a prompt and professional manner in accordance with brand standards.
* To be responsible for the day-to-day duties with selling the hotel and entering individual/groups/meeting room reservations, including arrivals checks, processing payments and communication to the hotel team.
* Being fully conversant with Opera Cloud PMS system and TARS and the associated procedures and systems.
* Upselling and cross selling targets are achieved, including the loyalty programme, ALL.
* Completing other projects when and when required.
WHAT WE NEED FROM YOU
To succeed in the role of Reservations Coordinator t you will need the following qualities and skills:
* Enthusiastic and a self-motivated person with excellent written and verbal communication skills and team spirit.
* Passion for delivering excellent customer service.
* Computer literate is essential and Opera cloud PMS knowledge is preferable
* Accor operating systems knowledge is desirable, but not essential.
*
A people person with a knack for making connections and creating
memorable guest experiences.
*
Great communication skills, effortlessly handling guest inquiries,
coordinating with the team, and sharing local knowledge.
*
Detail-focused and organised, ensuring every reservation, request, and
check-out goes off without a hitch.
*
A quick thinker who loves to solve problems and keep things running
smoothly, even when it’s busy.
*
A team player with a flexible, ready-to-help attitude, keeping the good
vibes rolling across departments.
*
Experience in a similar role within a hotel environment.
*
High energy and adaptable, thriving in a lively, fast-paced setting
where no two days are the same.
*
Oral & written fluency in English. Additional language will be
considered a plus.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for
our people and enhances our overall culture...
· Discounted
hotel room rates for you and your friends & family
· An
additional day's leave for your birthday
· Enhanced
Maternity, adoption & shared parental leave
· 30%
F&B discount at RBH hotels
· Refer
a Friend scheme (earn £250 for each referral up to 5 referrals)
· Flexible
working arrangements
· Wagestream
- choose how and when you get paid
· Life
Insurance
· Employee
Assistance Programme
· Social
and wellness events and activities all year round
· Free
meals on duty saving you over £1000 per yea
· Employee
of the Month/ Year
· Gratuities
and Service charges paid
· Discounts
in supermarkets and days out
· 20
years old and under £11.14 - 21 years old and over £12.21 per hour
EQUAL OPPORTUNITIES
RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please contact
careers@rbhmanagement.com.