Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions while promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge, including allergies and dietary requirements.
4. Collaborating with your team to maintain the cleanliness and upkeep of the store.
5. Working on the shop floor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who we are looking for
1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, professional appearance, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Ability to demonstrate our values at all times—being a team, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
1. Generous annual leave entitlement, with flexible holiday planning.
2. Uncapped store discounts, including 50% off in restaurants, 25% off in the garden centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
5. Access to Dobbies Academy for ongoing development through eLearning and programs.
6. A vibrant, passionate, diverse team committed to excellent customer service.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.
Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers.
We host various community events and support a national charity, encouraging colleagues and customers to give back.
We are dedicated to being a great place to work, fostering a supportive environment where colleagues can thrive, share successes, and grow together.
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