Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Receptionist
The closing date is 15 June 2025
The Elmleigh team are looking to recruit part time Receptionists to provide a comprehensive and supportive reception/admin service to the Elmleigh team. The post holder will be responsible for the organisation of their own workload. The needs of the service user will be the utmost priority and the principle of high-quality customer care is at the heart of this role as well as ensuring a friendly and professional ethos within the team/department for patients.
These are part time posts including evening and weekend shift pattern.
Only open to current employees of Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT."
Main duties of the job
Welcome visitors in a kind, professional manner
Answer and transfer calls/take messages
Ensure credibility of visitors/agency staff
Maintaining confidentiality at all times
Carry out basic security measures
Distribution of unit keys
Book meetings and patient visits
Assist in fire drills and become a fire warden
Become a smartcard champion
Liaise with outside agencies
Maintain and create excel spreadsheets
Photocopying/scanning/printing
Receive and send confidential information via email, telephone, letter or in person, from patients, patients relatives and staff members
Manage post
Ensure Reception area is tidy and presentable
Assist with any other projects with/for the admin team as agreed by Admin Team Lead and management
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
* Excellent standard of written and spoken English
* Smartcard Champion.
Experience
* Previous experience of working within a customer service environment
* Experience of working within a team and ability to work alone.
* Experience of dealing with the public.
* Microsoft office packages.
* Previous experience of working within a Reception or customer service environment.
* Experience of working within a Mental Health setting.
Additional Criteria
* Kind and supportive.
* Polite, professional, positive manner.
* Calm under pressure
* Tidy approach to work.
* Organised, flexible and adaptable to meet the changing needs of the service.
* Willing to participate in training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
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