Incident Assurance Manager - RAN/Mobile telecoms
3-Month Contract
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Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams.
Responsibilities of the Incident Assurance Manager include:
* Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption.
* Coordinate major incident response across partners and tech teams.
* Lead post-incident reporting and ensure key stakeholders are informed.
* Enhance incident workflows through automation and streamlined escalation paths.
The successful Incident Assurance Manager will have:
* Proven experience in IT Operations or Service Management (ITIL environment).
* Strong stakeholder management, communication, and coordination skills.
* Ability to stay calm under pressure and solve problems proactively.
* Experience with ITSM tools (e.g., BMC Remedy).
* Knowledge of ICT and/or mobile network environments
To apply for the Incident Assurance Manager please send your CV to (url removed)
Project People is acting as an Employment Business in relation to this vacancy.
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