We are looking for the following persons to join our friendly staff team as part of our BANK:
Patient Services Officers: Providing various hours to cover annual leave and sickness shortfalls. We can offer a degree of flexibility regarding the number of hours provided and are happy to discuss this at interview. The salary is £13 per hour; staff benefit from the NHS pension scheme.
ONLY EXPERIENCED CANDIDATES WILL BE SHORTLISTED.
Job Responsibilities
* Open and close the practice where required
* Receive and direct patients and visitors on arrival
* Ensure reception waiting areas are kept clean and tidy
* Operate telephone system
* Receive and make calls as required.
* Care Navigate
* Effectively use practice appointments system by navigating to appropriate clinician, booking appointment to best meet patient need
* Manage medical records
* Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems
* Update electronic and paper medical records as required
* Input on to and remove patients off clinical systems
* Process incoming and outgoing post
* Ensure correspondence is processed, actioned, recorded and distributed appropriately
* Provide Workflow/Summarising support to clinicians
* Process repeat prescriptions
* Receive and process requests for medication
* Provide and maintain information necessary for contract compliance
* Monitor designated workstreams / QOF areas and provide alerts, reports and information regarding compliance to clinicians and managers as required.
* Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments.
* Ensure all patient interventions are correctly recorded and coded.
* Process test results
* Receive and process test results from GPs. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.
* Self-development
* Participate in supervision and training as required to meet the requirements of the role.
* Participate in the practice appraisal system.
* Perform tasks to the best of ability and contribute to the performance of the team.
* Quality, Governance & Compliance
* Provide, collect and collate statistics, prepare reports and undertake research as required by the Business Manager.
* Organise and participate in relevant practice audits and take any agreed actions.
* Contribute to practice KPI achievements
* Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients.
* Offer suggestions to the Performance Team and Business Manager regarding practice improvements.
* Provide advice and guidance to colleagues within the scope of the role.
* Apply practice policies, standards and guidance.
* Undertake any other duties commensurate with the post
* Support colleagues to provide service as required, including working flexibly to provide emergency cover
* Participate in appraisal, supervision and training as required
Qualifications
* Good standard of general education, including English and Math.
* Administration/IT qualification such as NVQ 2, City & Guilds 2, CLAIT.
* GCSE English level C and above.
* GCSE Math level C and above.
Experience
* Working in an administrative role in General Practice.
* Working in a customer facing role.
* Working independently and using own initiative to prioritise.
* Using software packages such as Excel, Word and Outlook.
* Using telephone systems.
* Using clinical systems (ideally EMIS).
* Use of Care Navigation.
* Understanding of medical terminology.
* Provision of Workflow.
* Managing patient lists to meet targets, such as QOF.
* Liaising with external organisations and individuals, both face to face, by email and by telephone.
Skills and Abilities
* Excellent communication skills (written and oral)
* IT and keyboard skills
* Time management and the ability to work to deadlines.
* Planning and organising.
* Interpersonal skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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