LOCATION:
Pullar House 35 Kinnoull Street Perth, PH1 5GD
SALARY:
£15,464 - £16,830 per year
CONTRACT TYPE:
Permanent
POSITION TYPE:
Part Time
HOURS:
20 hours per week
We currently have the following opportunity:
Customer Service Advisor - PKC13134
£15,464 - £16, Hours per week)
Pullar House, Perth
Is your ambition to do your best everyday? Do you like helping people and have a caring nature? If so, then this could be the role for you.
We are currently looking for a Customer Service Advisor to join our team. The hours of this post would be 10am - 2pm, Monday to Friday, 4 hours per day.
In our team our customers and colleagues are our priority. One of our ambitions is to have a business head and social heart, your aim will be to provide a positive experience for every customer, listening to their questions, concerns or ideas and understand things from their perspective.
You will be working in a fast paced environment over multiple channels including, telephone, face to face, email and webchat.
Office working will be essential as we offer a face to face service but can be part of a hybrid working style when operationally feasible.
You will be the first point of contact for our customers providing information and advice on a wide range of Council services including waste and recycling, national entitlement cards, parking, social work and many more.
Using a variety of systems and technologies you will support customers through our enquiry, application or complaints processes, taking into account their needs to ensure we deal with everyone as individual with dignity and respect while providing a consistent service.
Skills & Experience Required
Do you share our values and behaviours and are they important to you? The person we are looking for would ideally share these values as they are core to the way our team works and to the organisation.
Ideally you will have experience of working in a customer service environment and be someone who can work well as part of a team.
You should be flexible in your approach to work and be able to react positively to change and new ways of working as we continually work to improve and adapt our services to best meet our customer needs.
Good communication skills are key to this role and you must have the ability to work between and communicate over multiple channels.
If you have knowledge of Perth & Kinross Council's services and experience in a variety of computer systems, including Microsoft packages, this would be beneficial although not essential as full training will be provided.
You must have a positive approach to learning and be able to absorb new information quickly over a variety of subjects.
As there is a focus on channel shift to more online and digital services you must have the ability to use web pages for information searches and online transactions.
Working at Perth & Kinross Council
Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.