Job Summary:
The Practicum Support Coordinator provides administrative and student-centered support for the psychotherapy practicum programme. This role involves direct communication with students, maintaining accurate practicum records, organizing digital files, and coordinating practicum-related activities such as briefings and supervision sessions. The coordinator also manages the practicum portal and supports feedback collection from students, placement partners, and supervisors to enhance programme quality. The ideal candidate is organized, empathetic, tech-savvy, proactive and adaptable.
Key Responsibilities:
● Student Support: Provide responsive and professional support to students undergoing practicum via email, phone calls, and in-person or virtual meetings.
● Records Management: Maintain accurate and up-to-date records of students’ practicum progress, including prerequisite results release, eligibility status, placement / internship data, performance evaluations, supervision details, and any reported challenges.
● File Organization: Organize and manage all student documentation within the designated folders on the Psychotherapy Practicum Google Drive, ensuring ease of access and data integrity.
● Operational Support: Periodic administration of practicum operations, including: ○ Managing the centralized practicum portal ○ Coordinating and conducting practicum briefings or Q&A sessions ○ Supporting the marketing team in ensuring that practicum information is up to date in the relevant programme brochures ○ Organizing monthly group supervision sessions
● Communication & Coordination: Disseminate important announcements and practicum-related updates to students and relevant stakeholders. Escalate student concerns or issues to the appropriate personnel in a timely manner.
● Placement / Internship Feedback Collection: Gather feedback from students and placement partners at the conclusion of each practicum attachment.
● Collaboration with Supervisors: Gather insights and feedback from supervisors on student performance, the practicum programme, and industry trends to support ongoing programme improvement.
Qualifications and Skills Requirement :
● Educational Background: Bachelor’s degree in Psychology, Social Work, Education, or a related field preferred but not necessary.
● Communication Skills: Strong written and verbal communication skills to respond to student enquiries, draft announcements, and liaise effectively with students, staff, and external partners.
● Attention to Detail: High level of accuracy in organizing and maintaining student files, verifying practicum record sheets, and tracking practicum-related data.
● Organizational Skills: Ability to efficiently manage multiple administrative tasks, maintain structured records, and coordinate practicum-related activities.
● Technical Proficiency: Competence in using digital tools such as email, spreadsheets (e.g., Microsoft Excel or Google Sheets), document management systems (e.g., Google Drive), and portals (eg. Google Classroom).
● Empathy and Student Support: A student-centered approach with the ability to understand and respond sensitively to student concerns, offering practical guidance and encouragement when appropriate.
● Confidentiality & Professionalism qualities: Demonstrated ability to handle sensitive student information responsibly and maintain professionalism in all communications and administrative duties.
● Adaptability & Initiative: Willingness to learn and adapt to new systems or challenges, with a proactive attitude toward improving practicum processes and contributing to the team.
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