A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.
They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management.
Responsibilities:
* Maximising income via recovery of all housing related debt
* Play a critical role in helping sustain tenancies with a good knowledge of housing and welfare benefits
* Understanding of court processes, and carrying out actions such as evictions
* Provide a high level of customer service and have strong relationships with both internal and external stakeholders
Requirements:
* Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery
* Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers
* Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team
* Strong verbal and written skills and the ability to use various Microsoft packages
The role offers a hybrid model with the organisat...