About Us:
Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.
We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Brighton Property.
Key Duties & Responsibilities
1. Office Administration
Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
Producing rotas for the various other teams including security and housekeeping
Develop and update office documents as necessary
Manage staff holidays and sickness logs
Update and complete financial records such as petty cash, expenses, and bank reconciliations
Follow the credit control procedure for students in rent arrears
2. Customer Care and Pastoral Support
Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
Organising social events with student input
Monitor and update all social media streams regularly
Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
3. Business Development
Arranging and performing sales viewings for prospective customers
Promoting the business at university open days
Utilising online materials and social media to promote the Student Castle brand
Developing and implementing new marketing strategies
4. Facilities Management Support
Log and inform facilities team of maintenance issues
Liaise with contractors for maintenance issues unable to be dealt with in house
Advising students or works to be carried out and access to rooms being required
Ensuring servicing and maintenance records are kept up to date
5. Other Duties
Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
Perform and document regular inspections of student flats
Assist with summer deep clean and maintenance works programe of works
Experience & Skills:
HND (or higher) in a relevant management-related discipline
PBSA and/or University Accommodation management experience
Experience in staff supervision, appraisals, and team leadership
Sales and allocations experience
Strong understanding of HMO legislation and sector compliance
Knowledge of PPM schedules
Competent user of CCTV systems
Excellent communication and customer service skills
Proficient in Microsoft Office and accommodation booking systems
High level of accuracy in financial tasks and reconciliations
Ability to work independently and as part of a wider team
Strong organizational, planning, and problem-solving skills
Reliable, confident, assertive, and diplomatic
Desirable
First Aid qualification
Mental Health First Aid qualification
Experience using CRM systems
Experience managing social media accounts
Why Join Our Team:
At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
· Health and Wellbeing Initiatives: Your health matters to us.
· Virtual GP Access: Easy and convenient healthcare at your fingertips.
· Health Cash Plan: Taking care of your health expenses.
· Company Paid Sick Leave: We support you during challenging times.
· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
· Maternity Wardrobe Support: Looking and feeling great during pregnancy.
· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
· Entire Day Off for Your Child's First Day at School: Cherishing important moments.
· Me Day: Take a break, you've earned it.
· Access to Deals & Discounts: Enjoy exclusive perks.
· Career Celebration Awards: Recognizing your achievements along the way.
….. and more
More details and eligibility criteria will be shared with the successful candidate
Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.