We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions.
Based on our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel with 316 rooms, it’s a lively place to be, offering a ground floor coffee bar, an atmospheric Irish pub and 14 event spaces that can accommodate up to 300 people.
What we’re looking for
* 1 year of experience as a Front Office Receptionist / Night Receptionist in the hotel industry
* A natural flair for customer service
* Positive and caring personality
* Problem‑solving abilities
* Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
* Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
* Professional proficiency in English
* Team‑oriented attitude
* Happy to work in a fast‑paced environment
Desirable
* Proficiency in multiple languages
* Proficiency in OPERA (PMS system)
What you will get in return
* 28 days holiday, rising to 33 with length of service (including bank holidays)
* Access to ILH Training Academy programmes, apprenticeships and supported study
* Holiday Purchase Scheme
* Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
* Interest‑free Season Ticket Loan
* Team member flat rate and 50% friends and family hotel discount
* 50% discount across ILH F&B outlets
* Local Bloomsbury discounts
* Early Pay access
* Shopping discounts with selected retailers
* Salary sacrifice schemes including nursery care, cycle to work, and technology
* Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
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