Responsibilities
1. Review, update and implement workflow, SOP and schedules as agreed with client and upper management.
2. The key person in charge and main liaison between and our key client.
3. Leading a team of 2 to prioritize jobs and fulfil client’s requests, support all visits by client specialists and wider operations team.
4. Build important relationships between your team and the client.
5. Liaise and coordinate with the client to ensure efficient day to day in-house property movement, packing, installation & de-installation, property receipt and release to internal and external client
6. Ensure accurate and timely receipt of property upon arrival at the warehouse by condition check with photos, provide accurate labelling, barcoding, scanning in JDE to complete the stock-in process
7. Issue/update inventory record and job order at the assigned systems
8. Ensure all incidents, accidents, damages or losses, discrepancies are reported to upper management immediately and an incident report form completed.
9. Handle and provide exceptional property release experience to both internal and external clients
10. Effective communication with the client to support billing, photography, filming, cataloguing, lotting up, reframing and any activities where necessary.
11. Ensure day to day operations and the warehouse are kept to a high standard of cleanliness and organisation.
12. Perform physical stock checks according to schedule and ensure inventory accuracy of the warehouse.
13. Other duties as assigned
Requirements
14. DSE / Form 5 or above
15. At least 2 years of supervisor experience in warehouse operation or auction house or gallery
16. Interest or experience with Luxury Goods, Fine Art and/or Chinese Fine Art would be advantageous.
17. Degree in Logistics/Art related study/Art History/Museum Study is preferred. Other discipline will also be considered.
18. Fluent verbal and written English and Chinese (including Mandarin)
19. Possess advanced computer skills (MS Office)
20. Safety first attitude and exceptional care in handling and security of property
21. Very high level of attention to details and organization skills
22. Excellent client service skills
23. Excellent interpersonal skills, able to work well within a team and a proven ability to communicate well with internal and external clients
24. Physical work, lifting, carrying, pushing, pulling and overall material handling.
25. Heavy lifting (box, crate, heavy property etc.), typically up to 35 pounds/ 16 Kilograms per piece to be individually lifted and carried
26. Use of equipment & tools, e.g., pallet jacks, crowbars, material handling equipment
27. Use of Ladder
28. Candidate with less experience and/or education level will be considered as Registrar