Would you like to kick start your career in a supportive, collaborative, and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Accounts Collections Team
You will be part of a large team of Accounts Collections Executives. The main focus of the team is to collect overdue and outstanding debt owed to the business, while also helping to resolve account queries and ensuring a smooth process from order to payment.
Success. The Softcat Way.
At Softcat, we support your career development at every stage. Whether stepping into a more senior role, taking on more responsibilities, or broadening your skills in different departments, we encourage growth and development.
Be part of a team that enables business growth
We are looking for Accounts Collections Executives to support our team in managing approximately 700-800 accounts. The role’s main purpose is to collect overdue payments while maintaining high levels of customer care, as Softcat prides itself on excellent support.
As an Accounts Collections Executive, you will be responsible for:
1. Building and maintaining strong relationships with customers, sales teams, and other departments.
2. Chasing and collecting payment of invoices owed to Softcat.
3. Working independently to secure payments via telephone and email.
4. Collaborating with sales and customer service teams to resolve customer queries.
5. Updating internal systems with communication notes related to each customer.
We'd love you to have
1. A proven track record in accounts collections, with the ability to start effectively.
2. Excellent attention to detail.
3. Strong communication skills, a passion for working with people, and effective negotiation skills.
4. Strong planning, organizational, and administrative skills, including experience with internal systems and Excel.
Work in a way that works for you
We recognize everyone has different preferences for how they work best. We offer flexible working patterns, including:
* Hybrid working – 3 days in the office and 2 days from home.
* Flexible hours – start and finish times.
* Flexibility around school drop-offs and pick-ups.
We encourage applications from all, including those with disabilities or neurodiversity, and offer support or adjustments during the recruitment process. All information shared is confidential. Learn more about our culture and commitments at jobs.softcat.com/jobs/our-culture/.
We welcome authentic applications, including the use of AI in the process, but emphasize the importance of presenting your true self.
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Our benefits include:
Pension
Share incentive plan
Life Assurance
Holiday
Additional days off on your birthday and at Christmas.
Trips
Opportunities for incentive trips and director-hosted lunches.
Vouchers
Technology vouchers, activity passes, restaurant discounts.
Partner/family Benefits
Option to include family in benefits.
Perklife portal
Access to perks and flexible benefits.
Maternity, Paternity, and Adoption support
Additional leave days around special occasions.
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