Overview
Position: Telephone Collections Agent
Company: TipTopJob
Location: Sheffield, South Yorkshire, England, United Kingdom
Salary: GBP 24,000 - GBP 26,000 per year depending on experience plus Commission. OTE GBP 35k
Job Type: Full-time, 37.5 hours per week, Permanent
Hybrid working (subject to reaching required standards)
Responsibilities
* Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf
* Occasional outbound calls to those who have failed to make payment / contact
* Occasionally negotiating with customers on live chats
* Taking payments
* Completing basic affordability checks and income and expenditures forms
* Negotiating payment arrangements where a customer cannot pay in full
* Identify vulnerable customers
* Sign-post customers with financial difficulties to non-profit debt advice agencies
* Deal with customer queries and handle disputes
* Update accounts and ensure all notes are correct on our systems
Skills Needed
* Customer service or contact centre experience (2 years preferred)
* Excellent communication skills able to interact effectively at all levels
* Able to work in a fast-paced environment with the ability to provide information quickly and clearly
* Confident in dealing with customers over the telephone often in difficult circumstances
* Friendly and empathetic, with good active listening skills
* Ability to problem solve and provide customers with options in line with our client and company guidelines
* Confident negotiator to achieve the shortest arrangements to fulfil client requirement
* Previous practical office administration experience
* Being comfortable in using a variety of technologies and software systems
Benefits
* Company pension
* Colleague discount scheme
* Christmas Savings Scheme
* Free on-site parking
* Employee Assistance Programme
* Birthday holiday allowance
* Attractive bonus, incentives and performance rewards
* Death in service benefit
* Hybrid working (subject to reaching required standards)
If you have the experience and skills needed for the role as a Telephone Collections Agent please apply
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Accounting/Auditing and Finance
* Industries: Advertising Services
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