Job Introduction
An exciting opportunity to join the Operations and Technical Services team based in our Gateshead office as a Technical Coordinator. This role will serve as the primary liaison for national accounts, ensuring asbestos-related projects are delivered safely, efficiently, and in line with all regulatory requirements. This role combines technical expertise in asbestos management with client-facing coordination responsibilities, supporting key accounts across multiple regions. Providing technical advice and guidance to our team of Operations Coordinators, site colleagues and clients.
How You'll Contribute
* Act as a central point of contact for national clients, dealing with day-to-day queries, technical advice and all contract related administration
* Dealing with client requests accepting work orders, scheduling, arranging site access and progress reporting
* Production of site/job specific risk assessments & method statements
* Engaging with clients when providing technical advice and guidance relating to asbestos and other hazardous materials
* Management of internal and external software platforms, ensuring that the company's systems (NexGen) are well administered and kept up to date.
* Ensuring contract SLAs are met and KPIs are achieved
* Report quality checking
* Financial administration (Invoicing & General WIP management)
* Attending client meetings and systems training sessions (travel may be required
* Ensuring that all client requests are dealt with efficiently and in a timely manner.
* Undertake other duties and responsibilities as required by senior management.
Knowledge and Skills
* P402 Qualification is essential
* Proven experience in asbestos consultancy, surveying, or project management
* Excellent communication and client relationship management skills
* Ability to manage multiple projects and accounts simultaneously
* Ability to meet deadlines consistently
* Excellent planning and organizational skills
* Ability to work effectively as part of a team
* Ability to communicate effectively with all key stakeholders
Behaviours You Will Demonstrate
Integrity
* Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions
* Promotes diversity, inclusion and equality in our workplace
* Remains consistent in the quality of the delivery of our actions and behaviours
Innovation
* Empowers one other to challenge the status quo and seek out new opportunities
* Pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement
* Flexible and able to adapt to a changing work environment
* Demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do
Trust
* Always manages sensitive information appropriately
* Listens to our community, giving everyone a voice and working together to find solutions
* Builds trusted relationships at all levels across our community
Commitment
* Demonstrates a strong work ethic to deliver our mission and culture
* Decisive and able to take responsibility for actions
* Understands compliance and the need to follow Group procedures
* Strives for excellence in all that we do
Sustainability
* Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us
* Committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace
Benefits – please check in with HR if you are unsure of exactly which benefits to include.
* Salary sacrifice car scheme
* Cycle to work scheme
* Retail discounts platform
* EAP
* Cashback health scheme
* Life Assurance
Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
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