Job Description
What will you be doing?
As a Junior Technical Analyst you will be supporting our PayPoint products, systems, or applications by following existing, pre-defined support processes. You may be required to support our internal technical teams, as well as our Client and Retailers, therefore will have a strong customer service focus. You may also be required to implement technical changes and assist in the resolution of incidents raised by retailers, clients or other technical teams at PayPoint. As part of the role you will also help identify root causes from any repeat incidents, so that underlying problems can be addressed by 3rd line support teams.
What would we like from you?
Excellent customer service skills
Effective Troubleshooting Skills within an IT environment
Flexibility – From time to time we would need you to help us with changes at short notice
Windows based 24/7 environment skills including 1st/2nd line support
The ability to communicate to both technical and non-technical staff
A willingness to learn
It would be great if you already have…
Experience with transaction processing systems around point of sale systems
Experience troubleshooting on a Windows Server environment
IIS Server Knowledge
An understanding or ITIL (IT Infrastructure Library)
Any transact SQL query knowledge would be great for us
Experience with Azure DevOps
What can we do for you?
This position offers a mix of remote working and working with the team in our head office in Welwyn Garden City.
The Multipay team are a bright, effective team working with the latest technology, on projects changing the landscape of digital payments in the UK. It’s a great place to learn.
Company benefits include:
* purchase scheme, with 25 days holiday plus bank holidays as standard.
* gym at our office (Free), and nationwide corporate rate gym membership
* benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
* company pension scheme
* and Development
* medical insurance
* assurance of 3 x annual gross salary, with the option to purchase additional cover
* also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint