Job Details
Hours: 37.5, Monday to Friday
Contract: Permanent
Location: Hybrid remote working, with 3 days a week in our VHQ, Crawley
Closing date: 10th July 2025
In a nutshell
As our Manager – Distribution Integrity & Support, you’ll be the guardian of Virgin Atlantic’s distribution policies and the go-to expert for sales teams on all things distribution. You’ll lead efforts to monitor and reduce abuse, manage support processes, and ensure our NDC portal and collateral are best-in-class.
This is a strategic and operational role where you’ll influence internal and external stakeholders, drive automation, and ensure our distribution ecosystem is robust, efficient, and aligned with commercial goals.
Day to day
•Own our merchandising platforms and work with suppliers to ensure they’re supporting our business in the optimum way
•Maintain and update distribution policies and monitor for abuse, including ADM recovery.
•Create and manage support documentation, SLAs, and knowledge bases.
•Deliver training and collateral to upskill internal and external stakeholders.
•Manage the relationship with our NDC portal provider and oversee roadmap delivery.
•Act as a lead for operational and policy-related distribution matters.
•Collaborate cross-functionally to improve processes and support sales enablement
About you
Are you someone who thrives on structure, clarity, and collaboration? Do you have a good grasp of the distribution landscape (including NDC), and confident working with data, building business cases, and communicating across all levels of the business? Then this could be the role for you!
Alongside the above, we’re looking for someone with:
•Proven ability to create training materials and support documentation.
•Analytical skills to build business cases and monitor abuse.
•Excellent communication and stakeholder management skills.
•A proactive, organised, and collaborative approach.
If the above sounds like you, and you’re ready to protect and power the future of airline distribution, we’d love to hear from you!
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.
#J-18808-Ljbffr