About the Role
We put the fun back into our guests' holidays. If things aren't going to plan, you will help our guests get back on track by using your empathy and problem-solving skills to understand what has gone wrong. You will log jobs and feedback, then follow up with the guest.
You need a proficient telephone manner, excellent customer service and communication skills, and confidence in offering solutions to our guests.
We use different systems to log jobs and feedback, so fast, accurate typing skills and comfort with computers are essential.
A team player who supports colleagues while they support you.
Within the guest services team, you will also manage the check-in experience and assist guests face-to-face with any needs.
You will help curate their stay by providing advice about our products and local area.
This is a fast-paced role requiring motivation, enthusiasm, and a willingness to learn.
About You
As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation and delivering excellent service to our guests.
We will provide training to develop your skills across all relevant areas.
No two days are the same; you'll enjoy working with diverse team members and guests.
This is a full-time, permanent role (30-35 hours)
Working pattern:
* Team Member Plus across Accommodation and Guest Services.
* Monday and Friday: Cleaning in Maple Walk, 10:00 - 15:00, with a 15-minute break.
* Followed by a 60-minute break before a shift in Guest Services from 16:00 to around 21:00 (occasionally later).
* Three other working days within the remaining five, including weekends.
Live-in accommodation is available.
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've delighted guests with action-packed breaks for families and adults alike.
Our culture is highly valued; we aim to provide guests with an Altogether More Entertaining and Fun Break, guided by our three core values.
If you want a role where you create smiles, get involved, and genuinely care for each other, this could be the perfect fit.
Join us now—there's never been a more exciting time to be part of Butlin's!
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