Location: Hybrid (1 day per week in London office)
Salary: £30,000- £35,000 (Full-Time Equivalent)
Flexible Hours / Part-Time / Term-Time working requests will be considered
About Us
At Learning Ladders, we believe that exceptional customer experience is the heart of exceptional education technology.
We’re an award-winning EdTech company that partners with schools worldwide to help them manage teaching, learning, and assessment seamlessly, giving teachers time back and improving outcomes for children.
Our schools trust us not just for our technology, but for the people behind it. We pride ourselves on genuine relationships, proactive support, and an unwavering focus on customer success.
About the Role
We’re looking for a Customer Success Advisor who is passionate about helping schools thrive.
You’ll be the trusted voice and partner for our school customers, ensuring every interaction feels personal, supportive, and impactful. Whether through a help ticket, a Zoom call, or a proactive check-in, you’ll make sure every school feels heard, valued, and confident using our system.
This role is perfect for someone who loves problem-solving, takes pride in delivering excellence, and wants to make a real difference in education.
What You’ll Do
* 💬 Champion the customer experience: Respond to support tickets with empathy, professionalism, and precision, ensuring every issue is resolved within SLA and leaves customers feeling supported.
* 🧭 Guide and empower schools: Meet with senior school leaders, MAT directors, teachers, and data managers to understand their goals, plan for success, and create tailored support strategies.
* 🎓 Become a product expert: Take ownership of key product areas, develop deep knowledge, and confidently share that expertise with both customers and colleagues.
* ✍️ Create and improve resources: Update help articles and guides with clear information, screenshots, and video explainers to make support accessible and user-friendly.
* 🤝 Proactively check in: Send regular communications to ensure schools are achieving success with Learning Ladders, spotting opportunities to add value and celebrate wins.
* 🚀 Collaborate for impact: Work closely with colleagues across Customer Success, Product, and Sales to share insights and continuously enhance the customer journey.
About You
* Experience in education and teaching, ideally with experience of data and assessment management.
* 1-2 years of commercial experience in a customer-facing or support role.
* Confident and empathetic communicator- comfortable leading conversations with senior education leaders on Zoom or in person.
* Naturally curious and proactive- you seek answers, take initiative, and care deeply about getting things right for the customer.
* Skilled at analysing how schools use systems and identifying the best next steps to maximise success.
* Familiar with Slack, Zoom, CRMs, and other communication tools.
* A team player who goes the extra mile and takes pride in every interaction.
* Able to travel to our London office once a week (hybrid working).
Why You’ll Love Working Here
* You’ll be part of a company where customer experience truly matters - it’s what sets us apart.
* You’ll join a passionate, supportive, and mission-driven team that genuinely loves helping educators succeed.
* You’ll have autonomy, flexibility, and opportunities to grow within a fast-paced, high-impact EdTech company.
* You’ll make a real difference- not just to our customers, but to the children they teach.