About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
As Operations Support you'll be part of our Operations Team and will support administrative duties to help maintain the smooth running of the day-to-day functions required to deliver this project, while learning the functions of a Supervisor.
You'll work with the managers and supervisors across the Plumbing department to improve productivity, compliance, safety and overall performance.
We'll need you to engage with the client and M Group Water Services back-office teams to ensure a seamless delivery of operational excellence and ensure completion of site audits as well as ensuring plant and equipment is safe.
You'll handle all customer issues in accordance with the ‘IMPACT’ protocol and respond to the Escalations team in accordance with the prescribed timescales whilst ensuring compliance with all aspects of the Thames Water Smart Metering Asset Standard.
What you’ll bring
Experience for this role isn’t necessary, we are looking for conscientious individuals who are willing to learn and progress through the company.
Are you experienced with Microsoft Office?
Do you have excellent attention to detail?What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition schemeIn addition, this role offers;
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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