This is a temporary to permanent role – transferring to our client's payroll after 3 months. We are looking for a proactive and customer-focused Client Support Specialist to join our clients team. This is a fantastic opportunity for someone with strong relationship-building skills and a passion for delivering excellent service.
About the Role
The Client Support Specialist will be responsible for managing and growing relationships with existing clients while ensuring customer satisfaction.
Responsibilities
* Manage and grow relationships with existing clients
* Act as the main point of contact for day-to-day account queries
* Process orders, track deliveries, and ensure customer satisfaction
* Work closely with internal departments to ensure smooth operations
* Identify opportunities to upsell and cross-sell products or services
Qualifications
* Previous experience in account management or customer service
Required Skills
* Excellent communication and organisational skills
* Ability to manage multiple accounts and priorities
* Strong attention to detail and problem-solving abilities
* Confident using CRM systems and Microsoft Office