We’re looking for a passionate and experienced Customer Success Manager. If you thrive in SaaS, love working with enterprise customers, and are excited by emerging tech — this could be your next move. You will: Own a portfolio of customers across EMEA, driving adoption, retention & growth Onboard, train, and partner with customers to ensure long-term success Identify upsell opportunities and lead the full sales cycle for non-enterprise accounts Collaborate with Account Executives to grow enterprise accounts Be the voice of the customer, feeding insights back into product and strategy What we’re looking for: 3–5 years’ experience in Customer Success or Account Management in Payments or Crypto Strong experience managing Enterprise FSI customers Strong track record of retention, upsells, and quota achievement Experience across EMEA Excellent communicator with strong relationship-building skills Analytical mindset - able to spot trends and opportunities from customer data Curious, adaptable, and resilient - you thrive in fast-moving, emerging markets Nice to have Knowledge of AML, digital assets, or blockchain/Web3 Enjoy public speaking and representing at industry events What’s on offer Competitive salary share options 25 days holiday birthday off enhanced parental leave Private healthcare & mental health support Recognition One and its client are proud to be equal opportunity employers. We will consider qualified applicants without regard to race, colour, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.