Overview
Specialist Engagement Worker
Location: Exeter|Working Hours: 37 hours|Contract Type: Permanent|Salary: £25,877 - £30,868
The System Treatment and Recovery (STaR) project, funded by the national Rough Sleeper Drug & Alcohol Treatment Grant, aims to improve health, housing, and recovery outcomes for people experiencing or at risk of rough sleeping. Using a One Team approach, we provide joined-up, wraparound support through a partnership spanning substance misuse, physical health, housing, psychiatry, and social inclusion. Our multi-skilled team includes a project co-ordinator, team leader, specialist enablement workers, psychologists, GP, nurses, and administrators.
What You’ll Do
* Work as part of the System Treatment and Recovery (STaR) team to support people experiencing or at risk of rough sleeping.
* Provide wraparound, person-centred support addressing health, housing, and recovery needs.
* Hold a small caseload, allowing time to build trust and deliver meaningful, tailored interventions.
* Engage individuals who have found it difficult to access or remain in traditional treatment services.
* Collaborate within a multi-disciplinary team including psychologists, GPs, nurses, housing and social inclusion specialists.
* Contribute to innovative ways of working to improve engagement and recovery outcomes.
* Work collaboratively with partners to reduce barriers to treatment and promote holistic recovery.
* Support clients to build stability, confidence, and independence in all areas of their lives.
To Succeed in This Role, You’ll Need
* Passionate about recovery and empowerment for people experiencing homelessness or complex needs.
* Understanding that true recovery involves support across health, housing, and social wellbeing.
* Experience of working with individuals affected by substance misuse, mental health, or homelessness (desirable).
* Skilled at building trusting, respectful relationships with people who may be wary of services.
* Able to work collaboratively as part of a multi-agency team.
* Flexible, compassionate, and resilient when working with people facing multiple challenges.
* Committed to inclusive, non-judgmental, person-led practice.
* Strong communication and organisational skills.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer
* 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family-friendly pay
* Birthday leave and the option to buy up to 5 extra days’ annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long service awards via our Way to Go and Aspirations portals
* £500 Recommend a Friend bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-06-18
About Waythrough – Corporate Context
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.
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