The Medical Secretary will provide comprehensiveadministrative support to Lionwood Medical Practice, ensuring the smooth andefficient operation of the practice. The role involves managing patientrecords, scheduling appointments, handling correspondence, creating, and managingreferrals, planning for student clinics and liaising with patients, healthcareprofessionals, and external organisations.
Main duties of the job
Manage patient records, ensuring they are accurate,up-to-date, and securely stored.
Prepare and type correspondence, reports, and otherdocuments, such as reports and referrals as required.
Ensure documents are scanned and actioned within a timelymanner
Handle incoming and outgoing mail, emails, and telephonecalls.
Maintain and update practice databases and filing systems.
Schedule and manage patient appointments, ensuringefficient use of practice resources.
Coordinate with healthcare professionals to arrange patientreferrals and follow-up appointments.
Greet and assist patients, providing a friendly andprofessional service.
Manage patient inquiries, resolving issues promptly andeffectively.
Ensure patient confidentiality and privacy are maintainedat all times.
Liaise and consult with healthcare professionals,hospitals, and external organisations to facilitate patient care.
Communicate effectively with patients, providing clear andaccurate information.
Assist in the preparation and distribution of practicenewsletters and other communications.
Ensure the practice environment is clean, tidy, andwell-organised.
Assist with the organisation of practice meetings andevents such as clinical meetings, student arrangements and guest visits to the practice.
About us
At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of nearly 15,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.
Key Features:
* Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
* Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
* Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
* Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.
Job responsibilities
Key Responsibilities:
Administrative Support:
Manage patient records, ensuring they are accurate,up-to-date, and securely stored.
Prepare and type correspondence, reports, and otherdocuments, such as reports and referrals as required.
Ensure documents are scanned and actioned within a timelymanner
Handle incoming and outgoing mail, emails, and telephonecalls.
Maintain and update practice databases and filing systems.
Appointment Management:
Schedule and manage patient appointments, ensuringefficient use of practice resources.
Coordinate with healthcare professionals to arrange patientreferrals and follow-up appointments.
Greet and assist patients, providing a friendly andprofessional service.
Manage patient inquiries, resolving issues promptly andeffectively.
Ensure patient confidentiality and privacy are maintainedat all times.
Communication:
Liaise and consult with healthcare professionals,hospitals, and external organisations to facilitate patient care.
Communicate effectively with patients, providing clear andaccurate information.
Assist in the preparation and distribution of practicenewsletters and other communications.
Office Management:.
Ensure the practice environment is clean, tidy, andwell-organised.
Assist with the organisation of practice meetings andevents such as clinical meetings, student arrangements and guest visits to the practice.
Compliance and Confidentiality:
Adhere to practice policies and procedures, including dataprotection and health and safety regulations.
Maintain strict confidentiality regarding patientinformation and practice operations.
Person Specification
Experience
* Experience:
* Previous experience as a medical secretary or in a similar administrative role.
* Experience working in a GP practice or healthcare environment is desirable.
* SystmOne Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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