Overview
Frasers Group is seeking a Flow Operations Manager to lead the Flow Room function, ensuring the smooth, efficient, and accurate flow of orders across the warehouse. The role provides oversight and proactive management of order release, site occupancy, loading bay flow, and incident handling, working closely with Shift Managers, operations, automation, planning, and Transport to deliver operational targets. The Flow Room activity will be aligned with SQDCP metrics and the Department Build framework, embedding accountability across Safety, Quality, Delivery, Cost, and People.
Location: Shirebrook, England, United Kingdom.
Responsibilities
* Lead and develop the Flow Room team, building capability and succession to ensure resilience and consistent decision-making.
* Manage the order release strategy, balancing site capacity with customer priorities.
* Deliver credible, data-driven recommendations that build trust and alignment with Shift Managers.
* Monitor and drive OTIF performance, reducing aged order tail and split orders.
* Coordinate proactive occupancy management to optimise space and resources.
* Ensure timely escalation and management of operational incidents.
* Deliver standardised, accurate, and timely reporting on flow performance, SQDCP, and site KPIs.
* Shift the Flow Room approach from reactive firefighting to proactive planning, anticipating risks before they impact operations.
* Work collaboratively with Shift Managers, Planning, IT, Automation, and Transport to ensure integrated end-to-end flow management.
* Maintain visibility of outbound capacity by factoring confirmed trailer and driver availability into order release decisions, in coordination with the Transport team.
* Coordinate order release through to warehouse loading bays, ensuring trailers are filled in sequence and aligned with operational priorities.
* Identify and secure the tools, data, and processes required for the Flow Room to deliver its objectives, escalating gaps where necessary.
* Develop rhythm and routine across flow processes, embedding best practice and continuous improvement.
* Function as a change leader, ensuring Flow Room standards evolve alongside automation, WMS enhancements, and operational transformation.
* Support the wider Operations team in achieving SQDCP and UPH targets.
* Oversee end-to-end warehouse flow management, including ownership of the order release strategy and sequencing, proactive site occupancy management, coordination of loading bay activity and outbound flow with Transport, real-time performance monitoring and escalation, and delivery of standardised reporting and continuous improvement.
Qualifications
* Strong background in warehouse or logistics operations, ideally in a high-volume, fast paced environment.
* Proven ability to lead and develop teams, driving accountability and succession planning.
* Analytical mindset with confidence in interpreting operational data.
* Strong proficiency in WMS, Power BI, and data logic (SQL or equivalent), with ability to validate and challenge system outputs.
* Effective communicator with the ability to influence across teams and functions.
* Strong organisational and problem-solving skills, with the ability to make objective decisions under pressure.
* Experience in incident management, escalation handling, and cross-functional integration.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Supply Chain
Industries
* Retail
Benefits and perks
* Frasers Champion - Our employees are at the heart of our business and we recognise individuals every month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month when they have thought without limits, owned it, or been relevant.
* Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus. The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1,000,000. Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance.
* Frasers Festival – An event celebrating Head Office and Retail Staff across the UK and Europe with a mega brand village, guest speakers from the world's biggest brands, evening entertainment, and more.
* CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend CEO Sessions led by our CEO and leadership team to connect, network and discuss topics such as our Sports or Luxury business.
* Retail Reconnect – In order to build the planet's most admired and compelling brand ecosystem, all employees gain insights by spending time in stores or the warehouse to understand how their work impacts frontline teams.
* Frasers Fit – Our wellbeing programme including free gym classes, discount memberships, and resources to support physical, financial, and mental wellbeing.
* Retail Trust – Free access to wellbeing support from the Retail Trust, including a 24-hour wellbeing helpline, wellbeing hub, counselling and financial/legal support.
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