Are you passionate about delivering exceptional service and clear communication? My client is looking for a Customer Service Representative to join their fast-paced team and provide high-quality support via phone and written channels. What You’ll Do: * Respond to customer calls promptly and professionally, following set procedures to meet customer needs. * Handle written communications (letters, emails, phone follow-ups) clearly and accurately, aligned with our brand style. * Meet productivity and quality targets on a consistent basis. * Support ongoing improvements in service and internal processes. * Take on additional tasks as required to support team operations. * Adhere to all FCA and PRA conduct rules and standards, including those under Consumer Duty. * View FCA Conduct Rules * View PRA Conduct Standards * Report any matters that are reasonably expected to be brought to the attention of the regulator(s). What We’re Looking For: * Strong verbal and written communication skills * A customer-first mindset with a keen eye for detail * Ability to manage multiple tasks in a structured and timely manner * Previous experience in a customer service or contact centre role * Familiarity with regulatory environments (FCA/PRA) is desirable but not essential What's on offer? * Supportive team environment * Opportunities for growth and development * A chance to make a real impact in a customer-focused organisation