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Customer experience advisor - 20 hours

Birstall (Leicestershire)
DFS
Customer experience advisor
Posted: 20 July
Offer description

Your new role

At DFS, you're not just selling sofas - you're helping people feel at home. Whether it's a bed, mattress, or a comfy sofa, you'll bring your passion for service and help customers feel seen and heard.

We know life doesn't stop when your shift starts, from school runs to study time or just needing balance. That's why we offer flexible working patterns. If the listed hours don't quite fit, apply anyway and let's chat.

This role offers your earning potential in your hands, with a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. Plus, we offer a monthly NPS bonus based on customer satisfaction.

What you'll be doing

* Connecting with customers and creating a welcoming store environment.
* Recommending products through honest conversations, ensuring customers know about all options and extras.
* Maintaining a tidy, inviting store.
* Being part of a supportive, fun team that celebrates success.

The role is for you if...

You're confident to chat, curious to learn, and driven to do your best. No sales experience? No problem - we provide training. We value personality, pride in your work, and a passion for helping customers feel at home. If that sounds like you, we'd love to meet you.

Let us know if you need adjustments before your interview. Here's what to expect:

* A quick phone chat with our Talent Team.
* An in-store interview with your future Manager.

For more info, check out Your Pathway to a DFS Career on our Careers site.

About DFS

Did you know a DFS sofa is in one-third of Britain's homes?

Since 1969, we've been creating and selling sofas that reflect people's unique styles. Our purpose is to bring great design and comfort into every home affordably and sustainably.

We're the UK’s leading sofa retailer, driven by our customers and people, with core values: Aim high, Think Customer, Be Real.

We celebrate diversity, champion inclusion, and support our colleagues through networks and partnerships, including supporting Doncaster Pride, the Hidden Disabilities Sunflower, and Carers UK.

We're proud to be an equal opportunities employer. Even if your experience isn't an exact match, we'd love to hear from you.

* Uncapped commission on sofas, beds, mattresses, and extras. The more you sell, the more you earn, with a monthly customer service bonus.
* 30% colleague discount across DFS and Sofology.
* Generous holiday allowance, with options to buy more.
* Enhanced family leave and a paid volunteering day.
* Ongoing training and career development.
* Wellbeing support, including healthcare, Employee Assistance Programme, and gym discounts.
* Group pension and Sharesave scheme.
* Life assurance and sick pay for peace of mind.
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