IT Solutions Apprenticeship at Wymondham High School We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification. Apprenticeship Overview: Salary: £7.55 an hour, Automatic pay increase after one year on programme for 19 year olds Working Week: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm Hours: 37 hours per week Duration: 24 months Level 3 IT Solutions Apprenticeship standard qualification Online training supported by our dedicated tutor Location: Folly Road, Wymondham, NR18 0QT What you’ll do at work Maintain reliable internet and network connectivity across the Trust Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely Install and configure hardware/software on workstations and devices Set up and manage user accounts in Microsoft 365, MIS, and other systems Maintain and contribute to an IT knowledge base for future problem-solving Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment Carry out routine maintenance, replace consumables, and complete minor repairs Keep accurate inventories and security mark equipment Monitor and maintain network security, ensuring safe and appropriate use Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations Set up and operate AV equipment for assemblies, school events, and performances Film, edit, and produce video content for internal and external use. Liaise with suppliers for AV equipment hire or purchase Provide technical support for IT-related projects across the Trust. Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances) Assist with examination material preparation and submission Desired qualifications GCSE English (Grade AC/9-4 or Level 2 equivalent) desirable GCSE Maths (Grade AC/9-4 or Level 2 equivalent) desirable Training Information Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program Depending on the apprentice’s needs, the frequency of these sessions may vary Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Logical Team working Creative Initiative Non judgemental Patience InspireLP