Overview
IT Service Desk Engineer – East Grinstead, West Sussex
x5 days on site • £30k - £35k + Benefits
I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.
This role is x5 days a week on site and you will provide technical support to a variety of users.
Responsibilities
* Handle incoming requests for support from customers in a timely and professional manner.
* Record information correctly, fault find and troubleshoot and liaise with 3rd party providers where necessary.
* Primarily an office-based position with some onsite work at clients\' sites.
* Provide technical support to a wide variety of users via phone or email.
* Maintain a high degree of customer service for all support queries.
* Log all calls on the Service Desk ticketing system and maintain documentation.
* Remote and onsite support of customers\' IT systems.
* Produce and maintain documentation relating to hardware, software configurations and standard build information.
* Design, installation, and configuration of new equipment and systems.
* Communicate with customers as required—keeping them informed of incident progress and escalating internally or with third parties where required.
* Researching, creating, and deploying security best practices (firewalls, 365 etc).
* Assist and mentor team members.
* Assist with projects as required.
Requirements / Skills
* Minimum 3-year experience in a similar IT Service Desk role.
* Excellent troubleshooting and fault-finding skills.
* Excellent telephone manner and strong customer service skills.
* Strong knowledge of supporting Windows client systems.
* Excellent knowledge of email systems (Exchange and Microsoft 365).
* Strong knowledge of Windows server systems including Active Directory, DNS, DHCP, etc.
* Strong knowledge of configuring and managing Microsoft 365 systems.
* Experience of Intune configuration and management.
* Experience with Microsoft Azure environment and systems.
* Wide experience of client system application management, configuration and support.
* Understanding of virtualization technologies (Hyper-V).
* Proficiency in Active Directory/Group Policy.
* Excellent understanding of networking - switches, routers, VLANs, Wireless, etc.
* Excellent documentation skills.
* Good knowledge of SharePoint.
* Experience using ConnectWise tools would be advantageous.
* Knowledge of scripting tools (PowerShell).
* Knowledge of domains, basic web hosting, SPF, DNS, installing SSLs.
* Experience of break-fix/upgrading hardware.
* Good knowledge of troubleshooting hardware including UPS, NAS, Printers.
* Full clean driving licence.
* Even better if you have MSP background.
Benefits
* 23 days Holiday + BH
* Workplace Pension scheme
* Office based position
* Full Training
* Pool Cars to use for client visits
* Overtime Paid (subject to prior approval)
Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
#J-18808-Ljbffr