Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join Entain as a Retail Customer Service Manager in our vibrant Ladbrokes & Coral betting shops, where no two days are the same. Be part of a team that values winning together and prioritizes customer satisfaction.
Reporting to the Shop Manager, you will be a key part of the shop team, serving customers and fostering repeat business.
What you will do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a variety of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards targets and maintain high shop standards.
* Open and close the shop as required, being a key holder.
Working patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will be approximately 20 hours, consisting of a mix of long opening and closing shifts, as well as shorter evening shifts. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over to work in betting shops.
* A passion for customer service and building relationships.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and in a team.
* Calm and professional handling of challenging situations.
Additional Information
We offer competitive salaries and benefits, including optional overtime, pension schemes, discounts, healthcare, and development opportunities. Join us and be part of an inclusive community that celebrates individuality and promotes diversity.
If you require adjustments during the recruitment process, please contact us.
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At Entain, we are committed to creating a diverse, equitable, and inclusive environment, ensuring all employees feel valued and respected. We comply with all applicable employment laws and regulations globally.
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