Company Overview
Military Kit Ltd is a growing online retailer dedicated to providing quality products to the Forces and the general public. Our mission is to expand our offerings rapidly while maintaining exceptional service standards.
Summary
We are seeking a Customer Service Representative to join our dynamic team. In this role, you will be pivotal in enhancing customer satisfaction and supporting our growth initiatives.
Responsibilities
* Provide exceptional customer service through various communication channels.
* Assist customers with inquiries regarding products and services.
* Process orders and handle returns efficiently.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with team members to improve service delivery.
* Identify and escalate customer issues as necessary.
* Support sales initiatives by promoting products to customers.
* Stay informed about product offerings and company policies.
* Qualifications
* Proven experience in customer service or related field.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and attention to detail.
* Proficiency in Microsoft Office Suite.
* Experience in a call center environment is a plus.
* Ability to work independently and as part of a team.
If you're ready to make a difference in our customers' experiences, we invite you to apply today and be part of our exciting journey
Job Type: Temporary
Contract length: 6 months
Pay: £12.21-£15.00 per hour
Expected hours: 37.5 per week
Work Location: In person