Overview
Join to apply for the Trainee Field Service Engineer role at Apogee Corporation.
We are looking for a motivated and technically minded individual to join our Engineering team as a Trainee Field Service Engineer. You will become one of Apogee’s front-line representatives, learning to support and maintain devices across client sites, ensuring we deliver exceptional service every time.
About Us
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we are part of one of the world’s leading technology companies, with access to the latest innovation supported by our market leading service operations. Our core values are Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility.
What You Will Be Doing
* Respond to customer service requests for the repair of business equipment
* Monitor devices proactively for faults and consumable requirements
* Diagnose and resolve faults through cleaning, adjustment or part replacement
* Carry out preventative maintenance and installations
* Use Apogee and client systems to record activity and report on progress
* Liaise with customers and internal teams to maximise satisfaction
* Manage onsite stock of spare parts and consumables effectively
* Provide guidance to customers on how to get the most from their equipment
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.
What You Will Need
* IT savvy, with either a technical qualification or some technical experience
* A confident communicator, professional and courteous with customers
* A logical problem solver who can follow procedures and think ahead
* Able to work under pressure, multitask and manage time effectively
* Self-motivated, flexible and eager to learn new skills
* Commitment to our values – passion, respect, integrity, diversity and change
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work
* Staff Reward Scheme
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements.
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise!
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