Salary: £30,000 - 30,000 per year Requirements: Previous experience in deskside, desktop, or 2nd line support in a corporate or regulated environment. Strong knowledge of Windows OS and Microsoft applications, along with proficiency in hardware diagnostics and configuration. Understanding of secure environments or public-sector IT is advantageous. Active SC Clearance is desirable, or the ability to undergo SC while starting with BPSS. Responsibilities: Provide deskside, floor-walking, and hands-on technical support for all users. Troubleshoot and resolve hardware, software, and connectivity issues. Support a variety of devices including Windows laptops, desktops, printers, peripherals, and mobile technologies. Manage incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs. Install, configure, and maintain end-user devices, adhering to company processes. Participate in an on-call rota alongside another engineer (schedule likely to be 1 week on / 1 week off or 2 on / 2 off). Technologies: Hardware Support Mobile Windows More: We are excited to offer a fantastic opportunity to work alongside industry leaders in the IT sector. This is a great chance for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services. Although the role requires SC clearance, you can start once BPSS is confirmed. We will prioritize candidates with existing and valid SC clearance. last updated 20 week of 2026