Production support assistant

Role: Production Support Assistant Reports to: Technical Development Manager Location: Darlington Hours: This role will be working a rotating shift pattern of 6am - 2pm, 2pm - 10pm and 10pm - 6am, to be able provide fully support our supply chain operations Salary: £13.09 per hour plus shift allowance (37.5/39 hour contract) At Magnet we’re passionate about our heritage, our craftsmanship, and our people. Our manufacturing sites play a vital role in delivering high-quality kitchens to our customers. We’re currently looking for a Production Support Assistant to help contribute to the smooth running of our supply chain operations. In this role you will join our manufacturing team and provide essential support across production planning, stock control, systems, and reporting. What’s in it for you? Subsidised canteen Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products Access to Retail Trust Flexible holidays: Buy up to five extra days with our holiday purchase scheme Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7 Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app A collaborative culture built on care, inclusion, and continuous improvement What you’ll be doing Support daily production planning, ensuring plans, bookings, and shop orders are accurate and up to date Assist Team Leaders with stock location, validation, and issue resolution across all production areas Maintain high levels of stock control and accuracy Manage ATO‑specific activities including EXPI checks, scrap control, pallet movements, transfers, and live load sheet tracking Complete regular scrap audits and maintain accurate PI and reporting documentation Produce and support weekly and monthly operational reports, escalating risks and recurring issues as required Maintain accurate system data, support basic system access requests, comply with Health & Safety standards, and contribute to continuous improvement Who we’re looking for Strong communication skills with the ability to work collaboratively across all levels of a production environment A practical, analytical problem‑solver with excellent attention to detail Confident working independently in a fast‑paced, high‑volume manufacturing setting Highly organised with strong time management and prioritisation skills Proactive, motivated, and comfortable constructively challenging issues Proficient in Microsoft Office Experience in a production, manufacturing, or supply chain environment is highly desirable You’ll also be successful in this role by living and breathing our core values - Care, Deliver, Inspire. Care – Building strong relationships, fostering collaboration, and supporting others while caring about our customers Inspiring – Communicating with impact, leading with purpose, and helping bring our strategy to life Delivering – Making sound decisions, using data and insight to drive action, and staying focused on results with a mindset of continuous improvement Why choose Magnet? At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people. We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you. We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know. Magnet LiDNI