Quality Assurance Manager - Trade Services
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This role is remote based and operates during US trading hours (2pm to 10pm, 5 days a week). It supports and services the LBCM New York operational process activity as a Quality Assurance Manager in Lending & Trade services.
About the Role
At Lloyds Banking Group, we are passionate about a clear purpose—to help Britain prosper. This exciting opportunity allows you to support the New York trading day, manage complex technical processes, and deliver high‑quality outputs and analysis while anticipating stakeholder needs.
What you'll be doing
* Provide assurance that our processes, people, and performance meet the quality standards set out in our procedures, policies, and regulatory requirements.
* Own the process of reviewing and monitoring our controls and performance against those controls, overseeing the controls applied to how tasks are performed and the performance of colleagues against these controls.
* Provide high‑quality advice and guidance to team members, acting as the technical expert for the team.
* Quality check and quality assurance for all processing we undertake for the US business such as:
* Standby Letters of Credit (SBLCs)
* Supplier Chain Finance
* Receivables Purchase
* Lending Drawdowns
* Lending lifecycle events such as charging & billing
While initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026.
Why Lloyds Banking Group
We are investing in people, data, and technology to create innovative projects and new ways for our people to work, learn, and thrive.
What you'll need
* Carry out demanding processes that require sound judgment and accurate, policy‑compliant work.
* Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues.
* Support the Operations Manager(s) in identifying, resolving and remediating risk events, complaints, and post‑issue error correction.
* Own, develop and deliver technical guides, training materials and aide memoirs to support the Risk‑Based Checking model and promote a culture of right‑first‑time processing.
* Conduct monthly quality sampling across products, teams, and colleagues to provide post‑assurance activity.
* Become an SME in multiple Trade & Lending products and support colleagues within the team, owning, resolving and responding to technical queries.
Specialist Knowledge and Expertise
* Uniform Rules for Collections v 522
* Uniform Customs and Practice for Documentary Credits v 600
* Uniform Rules for Demand Guarantees v 758
* International Standby Practices (ISP98)
* International Standard Banking Practice (ICC Publication 745)
We encourage you to attain a CITF qualification within 12 months of joining the role.
About Working For Us
We are committed to creating an inclusive environment where everyone can thrive, learn, and develop. We provide reasonable workplace adjustments for colleagues with disabilities and guarantee fair interview opportunities through the Disability Confident Scheme.
Benefits
* Generous pension contribution of up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Discounted shopping and other lifestyle benefits
* 28 days holiday with bank holidays on top
* Well‑being initiatives and generous parental leave policies
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
We also offer a wide-ranging benefits package. If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
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