Customer Service Assistant
Location: Maidenhead
Job Type: Permanent
Reporting to: Customer Service Manager
Fully Office Based Monday-Friday 8:30AM-5PM
Overview
We are seeking a proactive and detail-oriented Customer Service Assistant to join a fast-paced and supportive team based in Maidenhead. This role is ideal for someone who enjoys delivering excellent customer service while managing administrative tasks and order processing within a structured environment.
You will play a key role in ensuring customer orders are handled efficiently, queries are resolved promptly, and internal processes run smoothly.
Key Responsibilities:
Order Processing
Accurately process customer orders using SAP, ensuring timely and efficient dispatch
Manage documentation related to orders, including invoicing where required
Liaise with internal teams to ensure seamless fulfilment of ordersCustomer Support
Act as a point of contact for customer queries via email and internal systems
Provide updates on order status, stock availability, and delivery timelines
Maintain a professional and customer-focused approach at all timesAdministration & Documentation
Monitor and resolve order discrepancies, including returns and adjustments
Process credits and debits in line with company procedures
Maintain accurate records and documentation across systemsQuotations & Reporting
Prepare and issue customer quotations using SAP
Review open order reports and highlight any pricing or processing issuesInternal Coordination
Work closely with sales and warehouse teams to support customer requirements
Assist with processing requests for stock, demonstrations, or loan items
Ensure orders are shipped in line with agreed timelines
Skills & Experience
Essential:
Previous experience in a customer service or order processing role
Strong data entry skills with excellent attention to detail
Experience using SAP (or a similar ERP system)
Good communication and organisational skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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