Post: Money Adviser
Salary: £30,152.88 negotiable dependant on experience.
Holidays: 28 days plus an additional two weeks leave at Christmas.
Employer Pension Contributions.
Employee Assistance programme
Locations vary throughout Glasgow
Hours: 35 per week available on a fulltime/part-time/job share basis.
We are looking for an experienced Money Advice Worker to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high quality, person centred advice.
As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.
We are looking for someone who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.
More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.
Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.
We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.
If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.
Person Specification – Advisor (Income Maximisation / Money Advice)
Qualifications & Training
Essential
* Relevant training in General Advice, Welfare Rights, or Money Advice
* Experience in providing one-to-one advice to clients (paid or voluntary)
Desirable
* Formal accreditation or recognised qualification in Welfare Rights or Money Advice
* Training aligned with Scottish National Standards for Advice and Information
Experience
Essential
* Experience supporting clients with welfare benefits including an understanding of Universal Credit and legacy benefits
* Experience assisting with benefit applications, reviews, mandatory reconsiderations and an understanding of the appeals process
OR
* Demonstrable experience supporting clients with priority and non-priority debts
Essential (Alternative)
* Experience providing money management and budgeting support
* Experience negotiating with creditors on behalf of clients
Desirable
* Experience managing a client caseload
* Experience using AdvicePro or similar case management systems
Knowledge
Essential
* Knowledge of income maximisation through benefits, tax credits, and grants
* Understanding of debt solutions, liabilities, and negotiation strategies
* Understanding of priority expenditure and budgeting principles
* Knowledge of GDPR legislation in relation to clients and organisations
* Understanding of equality and discrimination legislation
Skills & Competencies
Essential
* Excellent communication and interpersonal skills
* Ability to provide holistic, client-centred advice
* Strong negotiation skills with creditors and statutory bodies
* High standard of administrative skills and accurate record-keeping
* Ability to ensure advice provided is accurate, clear, and compliant
* Excellent customer care practice and ability to maintain professional boundaries
* Confident using IT
Personal Attributes
Essential
* Empathetic and non-judgemental approach to clients
* Ability to work independently while responding to management direction
* Well organised, reliable and able to prioritise workload effectively
* Commitment to continuous learning and training
Additional Requirements
* Ability to undertake any reasonable duties as directed by the Advice Services Manager
* Satisfactory references required
* Successful completion of a Disclosure Scotland check
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